Delivery Policy

Delivery Options

1. We offer standard and expedited delivery options for orders placed through our website (surviri.co.uk). Delivery times and costs will be displayed at checkout.
2. Delivery is available within the UK only.

Dispatch Times

1. Orders are typically processed and dispatched within 1-2 business days.
2. During peak seasons or promotional periods, processing times may be slightly longer.

Delivery Times

1. Standard delivery typically takes 3-5 business days from the date of dispatch.
2. Expedited delivery typically takes 1-2 business days from the date of dispatch.

Delivery Tracking
Once your order is dispatched, you will receive an email with tracking details to monitor the progress of your delivery.

Delivery Address

1. Please ensure that the delivery address provided is accurate and complete.
2. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Failed Deliveries
If a delivery fails due to no fault of our own (e.g., no one available to accept the parcel), the courier may attempt redelivery or return the package to us. Additional charges may apply for redelivery.

Returns Policy

Eligibility for Returns

1. Items can be returned within 14 days of delivery.
2. Products must be unused, in their original condition, and include all packaging and labels.
3. Returns are not accepted for items that have been used, damaged, or altered unless the product is faulty or incorrect.

How to Return an Item

1. Contact us at Support@surviri.co.uk with your order details and the reason for the return.
2. Once approved, you will receive return instructions.
3. Package the item securely, including any relevant documents such as your order confirmation or receipt.

Return Shipping

1. Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
2. We recommend using a tracked shipping service to ensure the item is returned safely.

Refund Processing

1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
2. Approved refunds will be issued to your original payment method within 14 days.
3. Delivery charges from the original order are non-refundable unless the return is due to a fault or error on our part.

Faulty or Incorrect Items

1. If you receive a faulty or incorrect item, please contact us at Support@surviri.co.uk within 14 days of delivery.
2. We will arrange for a replacement or refund, including the cost of return shipping.

Exclusions

1. Customized products, perishable goods, and items marked as “final sale” are not eligible for return.
2. Gift cards and vouchers cannot be returned or refunded.

Contact Us
For any questions or concerns regarding our delivery and returns policy, please email us at Support@surviri.co.uk.

Company Information
Surviri Limited
Company Number: 16193292
Registered Address: 47 Ripponden Rd, Oldham OL1 4EW